These Terms & Conditions apply to all purchases made via the PHOAF online store, operated by:
PHOAF
Tweede Weteringdwarrstraat 27, 1017SR
Amsterdam, The Netherlands
KvK: 72727632
VAT: NL474610615B01
Email: studio@phoaf.com
By placing an order on our website, you agree to these Terms & Conditions.
All product prices are listed in euros (€).
Prices for EU customers are inclusive of VAT at the applicable rate.
For orders shipped outside the European Union, prices are exclusive of VAT, and local import duties and taxes may apply upon delivery (see "Taxes and Duties" below).
We reserve the right to update prices, descriptions, and product availability without prior notice.
Once your order is placed, you will receive an order confirmation by email.
Payment is processed securely through our checkout system.
Orders cannot be modified or redirected once confirmed.
We reserve the right to cancel an order if fraud or misuse is suspected, or if a product is unavailable.
We ship worldwide to selected regions from our studio in Amsterdam, including all EU countries, as well as the United Kingdom, Norway, Switzerland, USA, Canada, Australia, South Korea, Japan, and Brazil. Please see the Shipping & Deliveries page for full details.
Shipping costs and delivery times vary by destination and are calculated at checkout. Full rates are outlined on our Shipping & Deliveries page.
Order Processing:
Orders are typically processed within 2–4 business days. Our main shipping day is Friday. Orders are not shipped or delivered on weekends or holidays.
Delivery:
Once your order has shipped, you will receive an email confirmation with tracking information. You may be required to sign for your delivery.
Missed Deliveries:
If a delivery is missed, the carrier will attempt a second delivery. After two missed deliveries, any additional re-delivery attempts will incur fees payable by the customer.
Orders shipped outside the European Union are sent on a DAP basis unless stated otherwise. This means import duties and taxes are not included in the purchase price and are payable by the customer upon delivery. EU orders do not normally involve import customs charges.
We are not responsible for customs delays, local import procedures, or force-majeure events beyond our control.
EU customers
Prices on our website include Dutch VAT (21%) where applicable. For customers within the EU, VAT is charged at the rate of your delivery country via the EU One-Stop-Shop (OSS) system. No additional customs duties are due within the EU.
Non-EU customers
Orders shipped outside the European Union are sold on a tax-exclusive basis. You may be subject to import duties, VAT/GST, sales tax, or customs handling fees upon delivery. These charges are set by your country's customs authorities and are payable by you. Your carrier will contact you directly if payment is required before delivery.
Import charges vary by country and depend on order value, product type, and local regulations. Some countries may apply taxes even on lower-value orders.
Country-specific information:
If you are unsure about possible import charges, we recommend checking with your local customs authority before placing your order.
If import duties or taxes are due and you choose not to pay them, the shipment may be returned to us or held by customs.
Any shipping, customs, return, or storage costs charged to PHOAF may be deducted from your refund where permitted by law. If the parcel is abandoned or never returned to us, we may be unable to complete the refund until the matter is resolved.
If you are a consumer in the European Union, you may withdraw from your purchase within 14 calendar days after receiving the last item in your order, without giving a reason.
If your order has not yet been fulfilled, you may request cancellation.
To submit a cancellation or withdrawal request, open your order confirmation or shipping email and select View your order. On the order status page, select Cancel order or Request return, then follow the instructions.
If you cannot access your order status page, email studio@phoaf.com with your name, order number, and the items you wish to cancel or return.
After notifying us of your withdrawal, you must send the items back within 14 days.
Please take reasonable care of the items while they are in your possession. Items should be returned in the condition in which you received them.
Where reasonably possible:
You may handle items as necessary to inspect their nature, characteristics, and functioning. If an item has been handled more than necessary and its value has decreased, we may deduct the resulting loss in value from your refund.
Unless an item is faulty, incorrect, or another legal exception applies, the customer is responsible for the direct cost of return shipping.
If you receive an incorrect, damaged, or faulty item, please contact studio@phoaf.com before returning it. We will provide instructions and will not charge you the return cost where we are responsible for the problem.
Please arrange your return shipping and send the items to:
PHOAF
Eerste Helmersstraat 188 Huis
1054EL Amsterdam
The Netherlands
You do not normally need to include customs markings for returns sent from within the EU.
You must arrange your own return shipping using a trusted courier, such as FedEx, UPS, or DHL, with tracking.
Please ensure that you:
Any return shipping, customs, import, storage, or other fees charged to PHOAF may be deducted from your refund where permitted by law.
If you refuse to pay required import duties or taxes and the parcel is returned to us, any costs charged to PHOAF may be deducted from your refund where permitted by law. If the parcel is not returned to us or is abandoned by customs, we may be unable to complete the refund until the matter is resolved.
For a valid EU withdrawal, we will refund the payments we have received within 14 days after you notify us of your withdrawal.
For returned goods, we may wait to issue the refund until we receive the goods or you provide proof that they have been sent back, whichever happens first.
The refund includes the cost of our standard delivery option. If you selected a more expensive delivery option, we refund only the amount of the standard delivery charge.
Return shipping costs, customs charges, import duties, and taxes paid by the customer are not refunded unless we are responsible for the return or applicable law requires otherwise.
Once the return has been received, we normally process the refund within 7–10 business days. The refund will be sent to the original payment method and may take an additional 3–5 business days to appear in your account, depending on your payment provider.
The right of withdrawal may not apply to certain products or services, including some personalised or made-to-order products, sealed products that cannot be returned for health or hygiene reasons once opened, and digital content where performance has started with your prior consent.
If an exception applies to a particular product, we will identify it on the relevant product page or during checkout.
All content on this website — including images, designs, logos, and text — is the property of PHOAF and protected under intellectual property law.
It may not be copied, reproduced, or distributed without prior written consent.
Your personal information is processed in accordance with our Privacy Policy, in compliance with the EU General Data Protection Regulation (GDPR).
To the fullest extent permitted by law, PHOAF shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product in question.
We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting to the website.
Your continued use of the site following the posting of changes constitutes your acceptance of those changes. We recommend reviewing these terms periodically.
These Terms & Conditions are governed by the laws of The Netherlands.
Any disputes shall be submitted to the competent court in Amsterdam, The Netherlands, unless otherwise required by mandatory consumer protection law.
For any questions about these Terms & Conditions, please contact:
studio@phoaf.com
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