We’re always glad to hear from you. Whether you have a question about a collaboration, a product, an order, shipping, returns, or something completely unexpected, we’re happy to help.
As a small team, we read every message ourselves — which means there may be a slight delay from time to time, but please know we will come back to you
General Inquiries & Customer Support:
studio@phoaf.com
Response Time
We typically reply within 2–4 business days.
For time-sensitive questions about an existing order, including your order number helps us get to you faster.
– Product details, materials, and recommendations
– Order updates and tracking
– Shipping and delivery
– Returns and exchanges
– Custom or wholesale inquiries
– International shipping and customs
If you’re unsure which category you fall into, write us anyway — we’ll find your place.
You may find immediate answers on our Shipping & Returns page or in the FAQ.
For returns, please review our policy and contact us at studio@phoaf.com within 14 days of delivery.
PHOAF
Amsterdam, The Netherlands
KvK: 72727632
VAT: NL474610615B01
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