If you are a consumer in the European Union, you may withdraw from your purchase within 14 calendar days after receiving the last item in your order, without giving a reason.
If your order has not yet been fulfilled, you may request cancellation.
To submit a cancellation or withdrawal request, open your order confirmation or shipping email and select View your order. On the order status page, choose Cancel order or Request return, then follow the instructions.
If you cannot access your order status page, email studio@phoaf.com with your name, order number, and the items you wish to cancel or return.
After notifying us, you must send the returned items back within 14 days. Unless the item is faulty, incorrect, or another legal exception applies, you are responsible for the direct cost of return shipping.
Please take reasonable care of the items while they are with you. You may handle them as necessary to inspect their nature, characteristics, and functioning. We may reduce the refund if the value of the goods has decreased because they were handled more than necessary.
We will refund the payments we have received, including the standard delivery charge. Any additional cost for an upgraded delivery option will not be refunded. We may wait to issue the refund until we receive the returned items or you provide proof that they have been sent back, whichever happens first.
Refunds are made to the original payment method. Once the return is received and approved, we aim to process the refund within 7–10 business days, subject to the statutory refund requirements.
Some legal exceptions may apply, including certain personalised products, sealed products that cannot be returned for health or hygiene reasons once opened, and digital content where performance has started with your prior consent.
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