All PHOAF orders are hand-packed and dispatched from our studio in Amsterdam.
Orders are normally processed within 2–4 business days. Our main shipping day is Friday. Orders are not normally shipped or delivered on weekends or public holidays.
Once your order has shipped, you will receive an email confirmation with tracking information where available.
We ship to countries within Europe and to selected destinations outside the European Union.
Shipping costs are calculated at checkout based on your delivery address. For the full list of destinations and current shipping rates, please see our Shipping & Deliveries page.
For deliveries within the European Union, VAT is charged at the applicable rate for the delivery country through the EU One Stop Shop system.
EU deliveries do not normally involve additional customs duties or import charges.
Orders shipped outside the European Union are generally sent on a DAP, or Delivered At Place, basis, unless stated otherwise.
This means that the purchase price and shipping charge do not normally include local import duties, import VAT/GST, sales tax, or customs handling fees. These charges are set by the destination country and are payable by the customer.
The carrier or local customs authority may contact you if payment or additional information is required.
We currently ship outside the EU to selected destinations including the United Kingdom, Norway, Switzerland, the United States, Canada, Australia, South Korea, Japan, and Brazil.
Delivery times vary by destination and are estimates provided by the carrier. Customs inspections, carrier delays, and events outside our reasonable control may affect delivery times. This does not limit any mandatory consumer rights.
If a delivery is missed, the carrier may attempt a second delivery. Additional delivery attempts or fees charged by the carrier after repeated missed deliveries may be payable by the customer.
Please ensure that your billing and delivery details are correct. We may not be able to redirect an order after it has been confirmed.
Information about cancellations, EU withdrawal rights, return shipping, and refunds is available in our Refund policy.
For questions about shipping or delivery, contact studio@phoaf.com.
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